Terms & Conditions

We encourage open communication with parents to ensure every child's success at The Clubhouse. If your child is voicing any difficulties at home, or there is an aspect of the programme they are not enjoying, please let a member of staff know so we can work together to support your child.

We also ask that all forms for children are completed within 3 days of booking. If forms are not received, the child's place may be offered to another family on the waiting list.

All bookings must be made through our online booking system or by contacting us directly. Bookings are not confirmed until payment has been received in full.

Full payment is required at the time of booking unless otherwise agreed in writing. We accept payment by credit/debit card or bank transfer.

Prices are as quoted at the time of booking and include all activities, snacks, and supervision during the session.

Sibling discounts and multi-day booking discounts may be available. Please check our website or contact us for current offers.

Sessions typically run from 9:00 AM to 3:30 PM unless otherwise stated. Drop-off is from 8:45 AM and collection must be by 3:45 PM.

Children may only be collected by authorised adults named on the registration form. Photo ID may be requested.

Late collection may incur an additional charge of £10 per 15 minutes. Persistent late collection may result in the child's place being withdrawn.

If you need to make alternative collection arrangements, please inform us in writing (email is acceptable) before the start of the session.

Parents/carers must provide accurate and up-to-date health information on the registration form, including allergies, medical conditions, and medications.

If your child requires medication during the session, you must complete a medication consent form and provide clear instructions.

Children who are unwell should not attend. If a child becomes ill during a session, we will contact you to arrange collection.

In the event of an emergency, we will contact you immediately. If we cannot reach you, we will seek appropriate medical attention.

Children should wear appropriate clothing for outdoor activities, including long trousers, closed-toe shoes, and weather-appropriate layers. We will advise on specific requirements.

Please label all belongings clearly with your child's name. We cannot be held responsible for lost or damaged personal items.

Valuable items, including electronic devices and expensive jewellery, should be left at home.

We may take photographs and videos during sessions for promotional purposes, including our website, social media, and marketing materials.

You will be asked to give consent for photography on the registration form. If you do not consent, we will ensure your child is not included in any media.

We will never publish a child's full name alongside their photograph.

The Clubhouse holds public liability insurance. However, we accept no liability for injury or loss arising from the child's participation in activities unless caused by our negligence.

Outdoor activities carry inherent risks. By booking, you acknowledge and accept that your child will be participating in activities such as farm work, woodland exploration, and animal handling.

We maintain comprehensive risk assessments for all activities and locations.

We reserve the right to update these Terms & Conditions at any time. Significant changes will be communicated to existing customers.

The terms in force at the time of booking will apply to that booking.